frequently asked questions
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What is the typical process for working with a designer?
The typical process involves an initial consultation to understand your needs, followed by concept development, design drafts, and feedback rounds. Once the design is approved, we proceed to finalization and delivery.
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How much do design services cost?
Our pricing varies based on the complexity and scope of the project. We offer both hourly rates and project-based fees. Feel free to contact us for a personalized quote tailored to your specific requirements.
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What is the estimated turnaround time for a project?
Turnaround times depend on the project's complexity and our current workload. We aim to provide realistic timelines during the initial consultation, ensuring a balance between efficiency and quality.
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What is the minimum order quantity?
Our minimum order quantity is just 24pcs for most projects, though we strongly recommend aiming for 50+ for the best pricing. Contact us for more information and we can help guide you in the best direction.
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Can I request revisions on the design?
Yes, we welcome feedback and offer up to three revision rounds to ensure your complete satisfaction. Clear communication during the process helps us refine the design to meet your expectations.
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What payment methods do you accept?
We recommend using a secure transfer system via credit card, debit card, bank, or Zelle. You can pay using any of them.
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Do I need provide any specific materials or ideas before starting a project?
While not mandatory, providing any existing brand assets, ideas, or preferences can be helpful. However, our designers are skilled at working with minimal guidance and can generate creative concepts based on your vision.
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Can a stylist work with a specific budget or style preference?
Absolutely! Our stylists consider your budget and style preferences when curating recommendations. Communicating these details helps us tailor our suggestions to align with your unique preferences and financial considerations.
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How do virtual styling sessions work?
Virtual styling sessions are conducted through video calls where our stylist discusses your preferences, assesses your wardrobe, and provides personalized style advice. Digital tools and online shopping recommendations may also be utilized.
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Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary by location.
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What is the process for returning or exchanging items recommended by the stylist?
Our return/exchange policy is designed to accommodate your needs. If any recommended items do not meet your expectations, we provide guidance on the return or exchange process to ensure your satisfaction.
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What is a vectorized image?
Vectorized graphics consists of lines and curves that can be scaled as desired, without pixelation or blurriness, so that the images can be further processed without any loss of quality. These are usually .eps, .ai. or .pdf. files.
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What is a mock-up?
A mock-up is a visual representation or prototype of a design, often created for the purpose of presenting the overall look and feel of a product. Mock-ups are primarily used in the early stages of the design process to convey the design concept. They provide a tangible or digital representation of how the final product will appear.Mock-ups focus on visual elements such as colors, patterns, graphics, and the overall aesthetics of the garment or product.
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What is a tech pack?
A tech pack, also know as a technical package, is a comprehensive document that contains detailed information and specifications necessary for the production of a garment or product. Tech packs are used in the later stages of the design process, especially during the manufacturing and production phase. They serve as a guide for manufacturers and ensure consistency in production. Tech packs include technical details such as measurements, materials, construction methods, stitching details, trims, labeling, and other specifications crucial for production.